How long does it take to get my refund?

Refunds are processed within 7–10 business days after we receive your returned items. It can sometimes occur differently, but the maximum is 14 days.

PAYMENTS

FREQUENT ASKED QUESTIONS

How can I pay for my order?

We accept the following payment methods:

• CardsCartes

• Bancaires (coming soon)

• Apple Pay

• Google Pay

• Link

• Bancontact

• EPS

• Giropay

• iDeal

• Gift cards and store credits

Is my payment information secure?

Yes, we use industry-leading SSL encryption to ensure your payment information is safe and secure. We do not store credit card details on our servers, and all transactions are processed through trusted third-party payment gateways.

Will I be charged sales tax or VAT?

Sales tax or VAT will be applied based on your shipping destination. During checkout, you’ll see any applicable taxes displayed before you finalize your purchase. For international orders, customs duties or additional taxes may be charged upon delivery, depending on your country’s regulations.

What should I do if my payment is declined?

If your payment is declined, try the following steps:

• Double-check your card details for accuracy.

• Ensure your card has sufficient funds.

• Contact your bank or credit card company to make sure there are no restrictions on online or international transactions.

• Try an alternative payment method.

If the issue persists, please contact our customer service for further assistance.

What should I do if my payment is declined?

If your payment is declined, try the following steps:

• Double-check your card details for accuracy.

• Ensure your card has sufficient funds.

• Contact your bank or credit card company to make sure there are no restrictions on online or international transactions.

• Try an alternative payment method.

If the issue persists, please contact our customer service for further assistance.

Can I pay with a gift card or store credit?

Yes, you can apply gift cards or store credit toward your purchase during checkout. Simply enter the code in the designated field, and the amount will be deducted from your total. Any remaining balance can be paid with a credit card or another payment method.

Do you offer discounts for bulk orders?

Yes, we offer discounts for bulk orders and corporate purchases. For more information on pricing and terms, please contact our sales team through our Wholesale Inquiries page.

How do I apply a discount or promo code?

You can apply a discount code or promo code during checkout. Simply enter the code in the designated field before completing your purchase, and the discount will be applied to your total. Make sure the code is valid and hasn’t expired.