USE CODE W!NTER5 FOR 5% DISCOUNT AT CHECKOUT
Is it possible to return my order?
No, at the moment we can only return products for a refund. If you want to receive a different product, please submit a return request and then place a new order.
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FREQUENT ASKED QUESTIONS
Can I exchange a product instead of returning it?
No, at the moment we can only return products for a refund. If you want to receive a different product, please submit a return request and then place a new order.
When will I receive my money back after returning a product?
Once we have received and checked the returned product, we will refund the amount to the original payment method as soon as possible. Please note that this process can take up to 14 days.
Do I have to pay for returning a product?
Yes, the costs for returning a product are for your account, unless the product is defective or incorrectly delivered. In that case we will reimburse the return costs.
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